Privacy Policy

Summary of Recent Changes: Please review this policy in its entirety as Ocean State Job Lot has made some material changes to the types of customer information identified, collected, and used as well as its current cookie and tracking technology use. We also added new terms related to future SMS contact and session replay for error resolution. We also updated our explanation of how we safeguard customer information and other minor revisions as well. See below for more details.

Last Modified Date: October 1, 2024

Ocean State Job Lot values your business and cares about your privacy.

This privacy policy ("Privacy Policy") describes how Ocean State Job Lot and its affiliates (collectively referred to herein as "OSJL", "Company","we", "our" or "us") collect, use, and share information about you and applies to your use of any online service location that posts a link to this Privacy Policy (collectively, the "Site"). It also applies to your use of all databases, features, plug-ins, applications, content, downloads and/or other services that (i) we own or control and make available through a Site, and/or (ii) that post or link to this Privacy Policy (collectively, with the Site, the "Service"), regardless of how you access or use it, whether via computer, mobile device or otherwise. It does not apply to our data collection activities offline or otherwise outside of our Service (unless otherwise stated below or at the time of collection).

The Policy discusses information that can be used to directly or indirectly identify an individual ("Personal Data" or "Customer Information"). This information is collected through the use of the Site or participation in our Insider's Program. This information may identify you personally and can include, but is not necessarily limited to, your name, physical address, email address, IP address, phone number, payment information, social media information, and Site browsing activity. Additionally, OSJL may collect information that is more general and not specifically about you, otherwise known as "Non-Personal Customer Information." For example, we may collect and use aggregate sales information or browsing data to determine purchasing trends. Because this Non-Personal Customer Information cannot be linked to or identify any individual customer it is not governed by this policy.

Regarding Privacy.

OSJL takes the privacy of its customers very seriously. As such OSJL believes in protecting the confidentiality of our customers in accordance with their wishes and the applicable state and federal laws associated with collecting Customer Information. Use of the Site and our Insiders Program are our primary means of collecting the information necessary to improve the benefits and services OSJL provides you so that they are more unique and customized to you. While we may use this information for any purpose, we are particularly interested in using it to connect with you through online advertisements and suggestions, email, and mail notifications about products, services, and other opportunities that may be related to your preferences or previous buying experiences with OSJL.

By visiting this Site, you consent to the collection and use of your Personal Data as described herein. If you do not agree with the terms set out herein, please choose to opt out of collection as noted below or do not visit this Site. If required by applicable law, we will seek your explicit consent to process Personal Data collected on this Site or volunteered by you. Any consent given will be presumed to be entirely voluntary. However, if you do not grant the requested consent to the processing of your Personal Data, the use of this Site may not be possible.

How is Customer Information identified and collected?

To help better understand and serve the needs of our customers, we collect Customer Information from various sources, including the following:

• Information you provide us when signing up for our loyalty program such as your name, email address, phone (or mobile) number, birth month, and mailing address.
• Information we receive when you use your Insiders card (e.g., your individual shopping trends).
• Information you give us on application forms or when you visit the Site or our stores, such as your name, address, email address and telephone (or mobile) number.
• Information you provide to us over the telephone or through the mail.
• Information we collect through your browser when you visit the Site. See more information on this type of data collection under "How We Use Cookies and Other Tracking Technologies" and "Session Replay for Website Error Resolution" below.
• Information you provide such as media information (e.g., advertising engagement in social, digital, and broadcast media channels) as well as images (e.g., when you upload photos or videos to a product review).
• Information we receive from you when you participate in in-store or online promotions, rewards programs or sweepstakes.
• Mobile device information (e.g., device model, operating system version, device date and time, unique device identifiers, mobile network information, content of your messages, order details, and other information you provide to us in connection with your order).
• Information provided to us by other companies.
• Information provided to us by candidates for employment submitted through our Careers webpage. Please note that our Careers website may use artificial intelligence to review submissions to our Careers webpage for purposes of talent analytics. Our Careers webpage may also use a chatbot assistant to assist you with scheduling a call with a recruiter, inquiring about your skill set and/or providing job recommendations based on your background and experience.

If you choose not to provide information, OSJL may not be able to provide you with requested products, services or information.

OSJL may collect and process any Personal Data that you volunteer to us in our Site's forms offered on our Site, such as when you register for events or sign up for information and newsletters. If you provide OSJL with your social media details, OSJL may retrieve publicly available information about you from social media, such as Facebook, Instagram, Twitter, YouTube, LinkedIn and/or Pinterest.

We may also use KIBO to collect and store user account data and to transmit and sync such data with data collected at the point of sale in our stores. We may use such data to process your online purchases, provide you with promotions and/or personalization features of your account (e.g., order history, preferred store, wish list, payment methods, promotional balance, etc.).

We may also collect information from you through BazaarVoice such as your name, email address, product ratings and written reviews.

OSJL gathers data about visits to the Site, including numbers of visitors and visits, geo-location/IP address data, length of time spent on the Site, pages clicked on, and originating websites. OSJL uses the collected data to communicate with you, to customize content for you, to help us identify potential customers to whom we may show ads on other websites, and to improve the Site by analyzing how you navigate the Site as well as resolve Site errors.

See more information on this type of data collection under "How We Use Cookies and Other Tracking Technologies" as well as "Session Replay for Website Error Resolution" below. By providing a telephone number to OSJL, you agree that a representative of OSJL can contact you at the number you provide, potentially using automated technology (including texts/SMS messaging) or a pre-recorded message. Your consent is not an obligation to receive any of our products and/or services.

OSJL uses cameras in and around our stores for operational purposes such as measuring traffic patterns and tracking in-stock levels. Cameras may also be used for fraud detection, theft prevention and security.

How is Customer Information used?

In order to improve how we provide you with products and services that we believe may meet your needs and interests, OSJL may provide Customer Information to providers or contractors that perform services for us, such as:

• Completing and delivering product orders and similar requests;
• Sending direct mail, emails, telephone calls, or SMS messaging to you with information about our products, services, and promotions;
• Responding to your inquiries and fulfill requests, including tracking online orders;
• Conducting research, surveys, special events, sweepstakes and contests;
• Providing customer service and alerts, such as recalls;
• Assisting with volunteer opportunities and donation requests;
• Monitoring and analyzing Service activity;
• Serving ads;
• Maintaining databases;
• Monitoring Site performance and resolving Site errors;
• Improving and tailoring our products, services, and advertising;
• Maintaining the security and integrity of our service and Company; and
• Comply with legal and regulatory requirements including assisting law enforcement and responding to regulatory inquiries.

We do not authorize these service providers to use Personal Data we may provide them for any purpose other than to provide this assistance, although we may permit them to use aggregate or de-identified data for other purposes. Please note that, as described above, parts of the Service may be hosted and/or operated by third party service providers that may collect information from you themselves, including by using tracking technologies. See more information on this type of data collection under "How We Use Cookies and Other Tracking Technologies" as well as "Session Replay for Website Error Resolution" below. Additionally, we may disclose non-Personal Customer Information with third parties without restriction or obligation to you, except as prohibited by applicable law.

We may share information with our subsidiaries and affiliates for internal business purposes. We may also disclose or transfer all information collected in the event of a proposed or actual sale (including as part of insolvency or bankruptcy proceedings), financing, merger, or any other change in control or ownership of OSJL or its assets or divisions.

We may transfer and disclose information: (i) in the event we are required to respond to a subpoena or other legal process or if in our good faith opinion such disclosure is required or permitted by law; (ii) at the request of governmental authorities conducting an investigation; (iii) to protect or defend OSJL or enforce other policies applicable to our business and the services we provide; or (iv) to protect the personal safety or rights of an individual. To the maximum extent permitted by applicable law, we may also use IP addresses, mobile device identifiers or any other information we collect to identify users, and may do so in cooperation with copyright owners, internet service providers, wireless service providers or law enforcement agencies at our discretion. Such disclosures may be carried out without notice to you.

California residents should see Your California Privacy Rights below for additional information on your rights related to sharing with third parties.

Are there choices for Phone (Mobile) Interaction?

Telephone

If you do not wish to receive promotional telephone calls, contact Customer Service toll free at (833) 209-7100 to opt-out.

Text Messages (SMS)

As an OSJL customer, you may opt in to receive recurring promotional or purchase and order messages that may be sent using automated dialing technology from OSJL to the provided mobile number. By opting in, you agree to receive recurring text messages and the frequency depends on the number of promotions or transactions. You understand that you do not need to opt in to receive messages to make a purchase.

OSJL may send text messages you have consented to receive. You can cancel text messages at any time by texting "STOP" to 64786 to unsubscribe from SMS (text) promotional messaging or purchasing alerts. After you send "STOP", we may send you an additional text message to confirm that you have been unsubscribed. You will no longer receive text messages from that short code or number, as applicable, but you may receive text messages if you are subscribed to other text lists. If at any time you have questions about the text messages, text "HELP" to 64786. After you send "HELP" we will respond with instructions on how to use our service as well as how to unsubscribe. Message and data rates may apply.

If you have any questions, contact Customer Service toll free at 833-209-7100 or via email at [email protected].

OSJL is not liable for any delays in the receipt of any messages sent to your mobile phone device as delivery is subject to effective transmission from your network operator.

How We Use Cookies and Other Tracking Technologies

Like most websites, we use cookies and other tracking technologies on our Site.

• Cookies are small data files stored on your browser or device. They may be served by the entity that operates the website you are visiting ("first-party cookies") or by other companies ("third-party cookies"). For example, we partner with third-party analytics providers, like Google, that set cookies when you visit our websitesSite. This helps us understand how you are using our services so that we can improve them.
• Pixels are small images on a web page or in an email. Pixels collect information about your browser or device and can set cookies.
• Local storage allows data to be stored locally on your browser or device and includes HTML5 local storage and browser cache.

We use cookies and other tracking technologies for a number of reasons, like helping us determine which features on our Site are most popular, counting visitors to a webpage, improving our users' experience, keeping our services secure and generally providing you with a better experience. The cookies we use typically fall into one of the following categories:

Our Site may use tracking cookies including, but not limited to, Facebook (Meta), AppNexus, Dotomi, DoubleClick, Index Exchange, PubMatic, Rubicion, TripleLift, Epsilon, Google Ads, Responsys, CDP Blueconic, Fresh Address, Fluent, HotJar and Google Analytics.

Our Site works with third-party products or services, including some of the above referenced providers ("Service Providers"), to offer and present our Site to you. These Service Providers may include, but are not limited to, Google, Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, TikTok and other Service Providers who help us track and analyze our Site user activity, measure the effectiveness of our advertising efforts, and support the optimization of our digital campaigns.

Our Service Providers may get more information about your activity on our Site, including webpages you visit, access times, visit duration, how you arrived at our Site and your IP address. An IP address is a number that identifies a device connected to the internet. For most devices, the IP address changes on at least a weekly basis. Our Service Providers may also get device identifiers and specific information about the browser you use. In some cases, this information may be unique to you.

Additionally, our Site uses pixels which are HTML code snippets that are loaded when a user visits a website or opens an email. It is useful for tracking user behavior and activity. With a tracking pixel, advertisers can get data for online marketing, web analysis or email marketing. If such data is analyzed in a particular way, the data collected through these pixels can be used for other purposes as well, for example retargeting or behavioral advertising.

For example, OSJL deploys the Facebook Pixel on our website. The Facebook Pixel may enable Facebook to match Site visitors with their Facebook User Accounts. You can find out more about how Facebook collects and uses data by clicking here.

If you’d like to disable these tracking pixels, there are a number of ways in which you can prevent your data from being collected by tracking pixels:

• Set browser and email settings to be as restrictive as possible such that external graphics are only supported after permission, and HTML emails are not supported. Appropriate firewall settings can also do this.
• Some browser extensions can be used to make tracking pixels visible (e.g., PixelBlock, uBlock Origin, HTTPS Everywhere, etc.).

For more information about Internet-based ads, or to opt-out of having your web browsing information used for behavioral advertising purposes, please visit http://optout.networkadvertising.org/ and http://www.aboutads.info/choices.

You can opt out of specific third-party targeted advertising by visiting the settings pages of those third parties, such as:

• FACEBOOK: https://www.facebook.com/settings/?tab=ads
• GOOGLE: https://www.google.com/settings/ads/anonymous

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Most internet browsers accept cookies by default, but you can change your browser preferences to block or restrict cookies if you do not want your web browsing activity tracked. Please note that some cookies are necessary for our website to run and, as such, cannot be declined. However, such cookies do not collect any personally identifiable information. If you choose, you may use the Digital Advertising Alliance (DAA) WebChoices Tool to globally opt out of third-party tracking via website cookies. There are also a variety of other tools publicly available to manage cookies and similar technologies that collect information related to your use of our website. To learn more about cookies and modifying your browser settings related to these cookies you can review guidance from the Federal Trade Commission [https://optout.aboutads.info].

We are not responsible for the effectiveness or compliance of third-party opt-out mechanisms or programs. Please note that if you remove your cookies or upgrade your browser after having opted out, you will need to opt out again. Your opt out is specific to the browser you are using and the device you use to access the Site. Therefore, if you use multiple browsers or devices you will need to opt out on each browser or device. You can access the information on our Site without enabling cookies in your browser, but disabling cookies may result in a diminished ability to take advantage of the services and related informational content on our Site.

Session Replay for Website Error Resolution

Noibu is a subscription-based software-as-a-service tool made available by Noibu Technologies Inc. as a tool to track behavior of a company’s customers and visitors on its website. It is a web-based analytical software allowing website managers to replay website visitors’ actions. OSJL uses Noibu’s monitoring platform to solve OSJL webpage errors. Noibu’s tool masks sensitive or personally identifying information such that only minimal user data is collected by Noibu. Information collected is purged by Noibu every ninety (90) days. Please see Noibu’s end user Collection and Storage information [https://help.noibu.com/hc/en-us/articles/360049904731-What-data-does-Noibu-collect-and-store] as well as Noibu’s Personal Identifiable Information ("PII") Blocking Strategy [https://help.noibu.com/hc/en-us/articles/4942446333453-Noibu-PII-Blocking-Strategy] explaining end user session replay as well as its purpose.

Non-OSJL Third Party Websites

Please be aware that while visiting our Site, you may follow links to other websites that are not under our control. OSJL is not responsible for the content or privacy policies of these other websites whatsoever as we have no control over them.

How can I prevent my Customer Information from being disclosed?

You have the right at any time to direct us not to disclose Customer Information about you, to change your preferences, or to change Customer Information that you have provided to us by contacting us at: [email protected], or by calling us toll free at (833) 209-7100. You may also submit a written request to us at Ocean State Job Lot, Attn: Customer Service, 375 Commerce Park Road, North Kingstown, RI 02852. You may be able to change certain preferences and/or Customer Information through your online account or at a point of sale in-store.

Please note that if you direct us not to disclose such information about you, we may continue to email you with loyalty-program-based promotions utilizing the Customer Information you've provided to us. These promotions include, but may not be limited to, sending you paperless coupons and special savings programs.

How long is Customer Information stored?

OSJL will maintain your Customer Information as long as it is providing services to you or up to and until you inform and/or direct us that you no longer wish to have your Customer Information maintained, provided that there are no legal retention requirements. When Customer Information is no longer being utilized and/or maintained for a business purpose, OSJL will destroy the information using secure methods.

What measures have been designed to safeguard Customer Information?

Protecting Customer Information is important to OSJL. To secure your information, we have put in place commercially suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect on our Site. Nonetheless, the transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically on our Site, and transmission of such data is therefore entirely at your own risk.

Users Only of the Age of Majority

Our Site is designed and intended for those who have reached the age of majority (18 years of age). By using our Site, you affirm that you are at least 18 years of age or older. We are not liable for any damages that may result from a user’s misrepresentation of age.

No one under age 13 may submit or post any information on our Site. Under no circumstances may anyone under age 13 use our Site. Parents or legal guardians of children under 13 cannot agree to these terms on their behalf.

We do not knowingly collect Personal Data from children under the age of thirteen (13). If you have reason to believe that an individual under the age of 13 has provided Personal Data to us, please contact us, and we will delete that Personal Data from our databases.

Will the privacy policy change?

OSJL reserves its right to modify this policy from time to time. In doing so, we will adjust the "Last Modified" date to reflect when these changes occurred. The policy posted to the Site is the current policy.

If we materially alter our Privacy Policy, we will let you know of such changes by posting a notice on our Site and/or contacting you at the e-mail address provided to us. Your continued use of the Site will be considered your agreement that your information may be used per the new policy. If you do not agree with the changes, then you should stop using the Site, and you should let us know that you do not want your information used per the changes.

We encourage our customers to review this policy on a frequent basis.

Customer's Acceptance of OSJL's Privacy Terms

By signing up for the Insiders Program, using the Insiders Card, interacting with us through the OSJL Site, and/or failing to advise OSJL of your wish to not have your Personal Data collected, you are consenting to the collection and use of your information by OSJL in accordance with this policy.

Contact Us

If you have any questions regarding this policy or wish to change your personal Customer Information preferences, please email us at [email protected], call us toll free at (833) 209-7100, or write to us at Ocean State Job Lot, Attn: Customer Service, 375 Commerce Park Rd North Kingstown, RI 02852.

California Residents: Your Privacy Rights

Consumers residing in California are afforded certain additional rights with respect to their Personal Data under the California Consumer Privacy Act or "CCPA" (California Civil Code Section 1798.100 et seq) and the "Shine the Light" Law (California Civil Code section 1798.83).

California Consumer Privacy Act

Collection and Use of Personal Data: In the preceding 12 months, we have collected the following categories of Personal Data: identifiers, characteristics of protected classifications under California or U.S. law, commercial information, Internet or other electronic network activity information, geolocation data, professional or employment-related information, audio, electronic, visual, or similar information, inferences drawn about you, and other categories of Personal Data that relate to, describe or are reasonably capable of being associated with you.

For examples of the precise data points we collect and the sources from which we collect this Personal Data, please see "How is Customer Information Identified and Collected?" above. We collect Personal Data for the business and commercial purposes described in "How is Customer Information Used?" above.

Disclosure of Personal Data: We may share your Personal Data with third parties as described in the "How is Customer Information Used?" section above. In the preceding 12 months, we have disclosed the following categories of Personal Data for business or commercial purposes: identifiers, characteristics of protected classifications under California or U.S. law, commercial information, Internet or other electronic network activity information, geolocation data, audio, electronic, visual, or similar information, professional or employment-related information, inferences drawn about you, and other categories of Personal Data that relate to, describe or are reasonably capable of being associated with you.

Sale of Personal Data: California law requires that we provide transparency about Personal Data we "sell" which for the purposes of the CCPA broadly means scenarios in which we have shared Personal Data with partners in exchange for valuable consideration. In the preceding 12 months, we have NOT "sold" any Personal Data or Customer Information. We have no current plans to engage in the sale of its Customer Information with any third party.

Your Rights

If you are a California resident, you have the right to request (1) more information about the categories and specific pieces of Personal Data we have collected and disclosed for a business purpose in the last 12 months, (2) deletion of your Personal Data, and (3) that we stop disclosing your Personal Data.

You may make these requests by following the instructions contained within the "How Can I Prevent My Customer Information from Being Disclosed?" section of this policy. Once we receive your request, we will verify it by asking you to provide certain information, such as information regarding a recent purchase. We will honor requests received to the extent required by applicable law and within the time provided by law. If you would like to use an authorized agent registered with the California Secretary of State to exercise your rights, we may request evidence that you have provided such agent with power of attorney or that the agent otherwise has valid written authority to submit requests on your behalf.

We will not discriminate against you if you exercise your rights under the CCPA.

Shine the Light

California law permits residents of California to request notice of how their Personal Data is shared with third parties for direct marketing purposes. If you are a California resident and would like a copy of this notice, please submit a written request to the contact address in "How Can I Prevent My Customer Information from Being Disclosed?" section above.

CA Civil Code 1789.3 Disclosure

The Site is provided by Ocean State Job Lot, or its affiliates, with an address of 375 Commerce Park Road, North Kingstown, RI 02852. If you have a concern with an order or this Site, you may reach Customer Service toll free at (833) 209-7100, or write to us at Ocean State Job Lot, Attn: Customer Service, 375 Commerce Park Rd North Kingstown, RI 02852. You may also reach out to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at (800) 952-5210, or the California Department of Consumer Affairs Consumer Information Division at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834.

Accessibility Statement

We are committed to making sure that our Site is accessible to everyone. To access this Privacy Policy in an alternative form, please email us at [email protected] or call us toll free at (833) 209-7100. For more information, please see our Accessibility Statement here https://www.oceanstatejoblot.com/accessibility-statement.